Support
Get Skills Junky Support
Tell us what went wrong and include your purchase details if you have them. We use your order, the product listing, and the Terms to review the issue.
Missing downloads
- Use this if a purchase is missing from your library, a file will not open, or a bundle looks incomplete.
- Include your purchase email, support reference, and product name if you have them.
- We check your order and the download you were supposed to receive.
Setup questions
- Use this if setup is confusing or the skill does not match what you expected from the listing.
- Tell us which platform you are using and where you got stuck.
- We check setup questions against the current product listing and included guide.
Billing or refund help
- Use this if checkout, payment, or refund review is the problem.
- Digital downloads are generally final after download.
- Missing files, broken downloads, or a clear mismatch with the listing can be reviewed under the Terms.
Before you contact us
- Open your account library and recent orders first if you still have access to the buyer account.
- Bring the purchase email, support reference, and product title when possible.
- If the issue is setup or compatibility, include the platform, what you expected, and what actually happened.
What support can review
- We compare your issue with the product listing, your purchase details, and the Terms.
- Hands-on setup, custom changes, and ongoing third-party platform behavior are not included automatically.
- Missing files, broken downloads, or clear listing mismatch can be reviewed under the Terms.
Your purchase email and support reference help us find the right order faster. The support reference looks like SJ-2C58CE in your purchase email.
Support details
Create a clear support summary.
This form organizes the order, product, and issue details so your message is easier to review.